Refund & Cancellation Policy

1. General Donation Policy

Al Fatima Godal Welfare and Development Foundation relies on voluntary contributions to fund our charitable activities, including food distribution, education, healthcare, and emergency relief. Because donations are immediately allocated toward ongoing welfare projects, all donations are generally considered final and non-refundable.

2. Exceptional Circumstances for Refunds

We understand that errors can happen during online transactions. We will consider refund requests on a case-by-case basis under the following exceptional conditions:

• Duplicate Transaction: An error occurred causing your account to be charged twice for the same intended donation.
• Incorrect Amount: An accidental extra zero or incorrect number was entered during the online transaction (e.g., entering PKR 100,000 instead of PKR 10,000).
• Unauthorized/Fraudulent Use: An unauthorized transaction was made using your card without your knowledge or consent.

3. Time Limit for Requesting a Refund

To request a refund, you must notify us in writing within 7 working days from the date the transaction occurred. Requests submitted after 7 days will not be eligible for processing due to administrative and fund deployment constraints.

4. How to Submit a Refund Request

To initiate a refund claim, please email our support team at info@alfatimagodalfoundation.com with the subject line "Refund Request - [Your Name]" and include the following details:

• Full name of the donor
• Contact phone number and email address
• Date and exact time of the transaction
• Transaction Reference Number / Order ID generated by the bank portal
• Amount donated
• Proof of payment (bank statement screenshot or receipt)
• Reason for requesting the refund

5. Processing & Chargeback Policy

Once your request is received:

• Our finance department will review and verify the payment details with our partner bank within 3 to 5 business days.
• If approved, refunds will be credited back only to the original bank card or account used to make the donation. We do not issue cash refunds or transfers to alternative accounts.
• Bank processing times may vary. Approved refunds typically take 7 to 14 business days to reflect in your bank account, depending on your card issuer.
• Any processing fees or currency conversion charges deducted by payment processors may not be refundable.

6. Chargebacks & Disputes

We encourage donors to contact us directly to resolve any accidental transaction issues before filing a chargeback or dispute with their bank. Direct communication allows us to resolve the issue faster and avoids unnecessary banking fees for the foundation.

7. Contact Us

If you have questions about our Refund & Cancellation Policy, please reach out to us:

• Email: info@alfatimagodalfoundation.com
• Phone: 021-32750090
• Address: Karachi, Pakistan